Home Dehradun Spread awareness about 1064 helpline number for corruption-free administration: Dhami

Spread awareness about 1064 helpline number for corruption-free administration: Dhami

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Chief Minister to review CM Helpline on last Thursday of every month
By Our Staff Reporter 
Dehradun, 28 Jun: Chief Minister Pushkar Singh Dhami has instructed that all District Magistrates should review the CM Helpline-1905 twice a month and the Secretary, departmental HOD should also review it regularly.
Suggesting that DMs should address some complainants every working day for quick redressal of the complaints received on the CM HelplineCM Dhami said that people should be made more aware of the 1064 number for corruption-free administration.
The Chief Minister directed that the vigilance establishment should be made active quickly. Upon receipt of complaints, a surprise inspection of the offices should be done by the District Magistrate and SSP in the districts. He also instructed the Vigilance to work strictly. He directed the officers that the departments which have a low percentage of redressal of the complaints received on the CM Helpline should improve it soon.
Public grievances should be redressed promptly, all the departments should take it seriously. Strict action will be taken against those who are negligent towards  work. The CM said that the departments which are doing good work for quick resolution of public problems should also be encouraged. He said that people who are bringing their problems at the district level and the departmental level should be ensured that they are resolved quickly.
Dhami directed to ensure that the complaints on the CM Helpline are properly assessed, and the complainants do not face unnecessary trouble. He directed that in the next meeting, complete data should also be presented on the percentage of complaints received on the CM Helpline in each district. If more complaints are coming from different departments in any area, then their data should also be kept separately, so that further policy can be formulated for their solution.
During the meeting, Pushkar Singh Dhami also spoke to 07 complainants who had lodged complaints regarding various problems on the CM Helpline. Girish Chandra Tiwari of Almora had lodged a complaint that someone else’s bill was showing on his electricity connection. After giving this information to the departmental office, there was no immediate solution. After complaining on the CM helpline, the solution was found after just four days. He also thanked the Chief Minister for this.
Mahendra Pal Singh of Pauri said that he had applied for a caste certificate twice, but both forms were rejected. After complaining on the CM helpline, the problem was resolved quickly.
Devraj Singh of Tehri Garhwal complained that in ward no. 01 and 02 water is not coming due to damage to the drinking water line, due to which about 600 people in the area are being affected. Dhami instructed the District Magistrate to send the team of the Water Institute and Public Works Department to the spot immediately to solve the problem. He said that all the departments should work in coordination with each other in construction work. It should be ensured that the public does not face unnecessary trouble due to the construction works.
Bhaskar Chandra of Nainital district had complained that some people have blocked the way of several years for two-wheelers by placing three iron angles in the rain canal culvert on the public road near Belwal Biscuit Factory of Police Station Hiranagar. He requested to open it. The problem has been resolved after complaining on the CM helpline.
Bala Singh Parihar of Pithoragarh district said that he had lodged a complaint that the entire road from Baram to Kanar and from Kanar to Tuwaitola had been damaged during the disaster, due to which the villagers were facing problems in commuting. The Chief Minister directed the Pithoragarh District Magistrate to go to the spot and resolve this public issue at the earliest.
Virendra Singh of Chamoli district said that in Village Devasthan, PO. Rohida’s 04 km motorway from Batadhar to Devasthan is to be constructed, its survey has been done long ago, but the construction work has not started yet. CM instructed the District Magistrate Chamoli that efforts should be made to solve all the problems being faced in road construction at the earliest.
Naveen Chandra Bhatt of Champawat said that he has not yet received his medical claim, though he has complained about it several times to the Employees’ State Insurance Dispensary, but the problem has not been resolved yet. The Chief Minister  instructed Meenakshi Sundaram to investigate the matter and resolve it soon.
In the meeting, Additional Chief Secretary Radha Raturi, Anand Bardhan, DGP Ashok Kumar, Principal Secretary RK Sudhanshu, Special Principal Secretary Abhinav Kumar, Secretary RK Meenakshi Sundaram, Shailesh Bagoli, Arvind Singh Hyanki, Dr. Pankaj Kumar Pandey, Dilip Jawalkar, Sachin Kurve, Vinod Raturi, Dr BVRC Purushottam, Dr R Rajesh Kumar, Additional Secretaries, Departmental HODs and all the District Magistrates were present through virtual medium.