By Our Staff Reporter
Dehradun, 25 Jul: Chief Minister Pushkar Singh Dhami held a review meeting of CM Helpline 1905 at the Secretariat here today. During the review meeting, he directed the officers that the Secretary and Head of Department should regularly review the CM Helpline for quick resolution of public complaints. The CM stressed that the officers should ensure that the complaints meant to be resolved at the level of the officials concerned should be resolved at their level itself. The complaints should not unnecessarily reach to the higher level if they can be resolved at a lower level.
The Chief Minister also observed during the review meetings of CM Helpline, details should also be shared regarding how many meetings were organised by the secretaries in charge of the districts to resolve various problems in the districts and which important problems were resolved. He also directed that all the District Magistrates ensure that BDC and Tehsil days are organised regularly and district level officers also participate in these meetings on a mandatory basis.
On this occasion, Dhami also inaugurated the web portal of e-archives district Dehradun. The records of the tehsils of Dehradun district have been scanned and uploaded on the portal. The Chief Minister directed that other districts should also move forward rapidly towards creating a web portal through e-archives. The CM also directed the officials to dispose of the pension related cases of the retiring personnel in a timely manner. He asserted that no one should be made to do unnecessary rounds of offices in pension related cases. He has directed the Chief Secretary to regularly review the pension cases of the departments.
On this occasion, the CM also spoke on the phone with 6 complainants who had lodged complaints on the CM Helpline. It was found that the problems of three complainants had been resolved. Among the three complainants whose problems had not been resolved yet, Mohan Singh of Bageshwar had complained that a big tree behind his house was in a poor condition with cracked roots and that it can fall anytime which can endanger his house. But his problem had not been resolved. The CM directed the District Magistrate, Bageshwar, to resolve the problem of Mohan Singh at the earliest and intimate this to the CM’s Office. The second complainant, Rakesh Kumar Agarwal of Udham Singh Nagar, had complained that his electricity bill was coming in RDF category and that an interest of Rs 9 thousand was imposed on him for not depositing the bill. He demanded that the actual bill be generated and made available to him. The Chief Minister directed the UPCL officials to resolve their problem soon. The CM also spoke to Arun Ahulwalia of Dehradun who had complained that he has retired on 31 August, 2023, he has got the benefit of pension, but has not received the insurance money. The Chief Minister directed the officials of the Education Department to release his insurance amount available as soon as possible.
In the meeting, Director, ITDA, Nitika Khandelwal shared that on the instructions of the Chief Minister, a system has been made to register the feedback of the complainants regarding the disposal of complaints in the CM Helpline. Officers will be trained in Dehradun and Nainital from 7 August for managing CM Helpline 1905 and Digital Tehsil Diwas at divisional level.
Chief Secretary Radha Raturi, Principal Secretary L Fanai, Secretaries Shailesh Bagoli, Nitesh Jha, Radhika Jha, Dilip Jawalkar, Dr Pankaj Kumar Pandey, Chandresh Yadav, Brijesh Kumar Sant, Dr V Shanmugam, Dr R Rajesh Kumar, SN Pandey and heads of various departments and District Magistrate were present at the meeting through virtual medium.
