By Our Staff Reporter
Dehradun, 27 Jun: Chief Minister Pushkar Singh Dhami held a review meeting in respect of the CM Helpline through virtual medium from Uttarakhand Sadan in New Delhi today. He directed the officials that all the complaints received on CM Helpline should be resolved in a timely manner. He stressed that all pending complaints should be resolved positively in the next 15 days. The departments concerned should seek clarification at the earliest from those officers who have not logged in to the CM Helpline portal during the past one month. He added that, in case, satisfactory reasons are not provided by the officers on the clarifications submitted by them, then action should be taken against them.
Dhami also warned that, in future, no such laxity towards the work of the departments would be tolerated and that the accountability of the Secretary of the department concerned and the Head of the Department would also be fixed. All the officers from the block level officer to the departmental secretary should themselves regularly communicate with the complainants for the resolution of public grievances. He said that work should be done with a sense of harmony through dialogue and with a positive framework of mind. The CM also directed all the District Magistrates to prepare a roster for the Block Development Council (BDC) meetings to be held in each block in their respective districts. He insisted that that, during these meetings, 100 percent attendance of departmental officers and officers of line departments must be ensured.
The CM added that, in BDC meetings, a roster of duty of district level officers should also be prepared and they be asked to attend these meetings. The District Magistrates (DMs) and Chief Development Officers (CDOs) should also try to be present at every BDC meeting.
The Chief Minister also directed all the District Magistrates to organise Tehsil Diwas regularly. The DMs and CDOs besides other senior officers of the districts should regularly participate in Tehsil Diwas and solve public problems. Information related to the disposal of complaints on Tehsil Diwas should also be regularly uploaded on the Chief Minister Jan-Samarpan Tehsil Diwas portal, he instructed.
Dhami expressed displeasure over complaints pending for more than 6 months. He directed the departmental secretaries concerned to resolve these complaints soon. The complaints related to demands (financial) should be mentioned separately. He said that the objective should be to resolve the complaints. He added that regular training should be conducted as per the CM Helpline module. The CM said that all the departmental secretaries and heads of departments should conduct a departmental review of CM Helpline 1905 during the second week of every month and ensure that the complaints are resolved promptly. The minutes of the review meetings should be uploaded on the portal regularly by all the departments.
During the meeting, the Chief Minister also spoke to several complainants of the CM Helpline over the phone. Out of the 7 complainants with whom he communicated, it was seen that the problems of 3 complainants had been resolved and in the case of 4 others, the CM assured the complainants that their problems will be resolved soon. On this occasion, he also launched the WhatsApp chatbot of CM Helpline. The Chief Minister also stated that people should be made aware of this through various social media platforms of CM Helpline.
On this occasion, Chief Secretary Radha Raturi, Additional Chief Secretary Anand Vardhan, Principal Secretary RK Sudhanshu, Secretaries R Meenakshi Sundaram, Shailesh Bagoli, Dilip Jawalkar, Vinay Shankar Pandey, Ranjit Sinha, Brijesh Kumar Sant, Dr R Rajesh Kumar, Vinod Kumar Suman, Director, ITDA, Nitika Khandelwal, heads of all departments and all District Magistrates were present through virtual medium.
