By Anand Kumar Srivastava
“Doing Good is a simple and universal vision. A vision to which each and every one of us can connect and contribute to its realization. A vision based on the belief that by doing good deeds, positive thinking and affirmative choice of words, feelings and actions, we can enhance goodness in the world.” – Shari Arison
It is true that our nation has achieved outstanding and valuable success in almost all walks of life since independence. Our scientists have achieved remarkable milestones and tremendous progress has been made in agriculture, medicines, space technology and military power. But we should not forget that we are the most populous nation and constant efforts combined with exceptional work ethics and targeted missions will keep us safe in the highly competitive world.
We need to enhance our work culture by developing a deep sense of accountability for whatever task is assigned to us. The young generation has to exhibit excellence in behaviour showing punctuality, politeness and patience with common people who approach us with their work. This scenario has to be promoted both in the private and public sectors. Right from top to bottom in any sector, we have to show a deep sense of responsibility for the work entrusted to us along with a courteous approach to others. This is required.
“Creating a culture of integrity and accountability not only improves effectiveness, but it also generates a respectful, enjoyable, and life-giving setting in which to work. “– Tom Hanson and Birgit Zacher Hanson, authors of “Who Will Do What by When?”
Public servants should try to accomplish their tasks on time, as per rules and with the utmost commitment. Loyalty in terms of time management, financial accuracy and maintenance of records is necessary. It is often seen that when we go to a government office, no one is ready to take responsibility for any work. Everyone wants to tell us that he is not responsible and someone else should have done this or that in the file. Such a situation is not seen where the system is being monitored from the top and annual appraisal of employees is judiciously done. Both compliments for good work and rebukes for negligence are required to keep things on track. Reliability, efficiency and good governance are transmitted from the top. The role of leadership is very pertinent to increasing positivity and integrity.
It is time to show or practice emotional intelligence. One cannot achieve the desired result by criticising employees or fellow workers all the time. It is significant to show respect, kindness, commitment, justice and compassion to accelerate the work culture and team spirit. We all know that mission is accomplished nicely and in time in the private sector because the employer or authorities not only monitor the performance of their employees but also show love and respect for them.
It is often seen in developed nations that employees take initiative to help and guide people in government offices, e.g., in banks all forms are filled by employees on duty. They explain rules and regulations with patience and courtesy and don’t show any reluctance. Patience is important and politeness is in their culture. People work under pressure but it is not reflected in their behaviour because it is part of their training. They know that they cannot take things for granted. Internal control systems and a sense of accountability towards all stakeholders are part and parcel of their work ethics.
It is vital that we love or have a natural liking for the job that we are doing. But it is unfortunate that in our over-populated nation getting a suitable job according to our qualifications and liking is a big challenge. A young man, who holds a Master’s degree in Physics or Chemistry is forced to accept the job in a bank or publishing house. When the initial excitement of getting his job settles down, he starts finding it dreary. However, he has to continue with that job because of several compulsions in life. This situation is also responsible for laxity and lack of enthusiasm at the workplace. But the common person is the victim of this situation. Here, both the government and employees have to find a way of reconciliation. Employers should try to employ people who suit their requirements according to the liking and qualifications of the job seekers. Moreover, once employed in a particular position, the employee has to develop a liking for the job that he or she is doing. We can excel in our profession if we like it. Our public dealings will enhance if we like the work we are doing. Excellence needs a combination of vocation and avocation.
We often find people discussing lack of professional satisfaction in their career. In fact, our positive attitude turns the most challenging and monotonous situation into a pleasant one in our career. Our attitude should reflect a sense of gratitude for what we have rather than highlighting what we don’t have. We ought to wait for opportunities for betterment but never indulge in indolence as the people who come to us for their work have nothing to do with our present state of mind. Hence, mood swings and idiosyncratic behaviour will only bring setbacks.
“Whenever something bad happens, keep calm, take a few deep breaths and shift the focus to something positive.” ― Roy T Bennett
Hence, we reach the conclusion that commitment, dedication, transparency, accountability and positivity are the ingredients that a professional of high moral values should develop. Our education, in-service trainings and workshops always need to focus on the growth of employees. Again, it is important to acknowledge the fact that we are living in a fast-changing world and every single citizen has to contribute to the progress and advancement of the nation.
“Dreams can come true, but there is a secret. They’re realised through the magic of persistence, determination, commitment, passion, practice, focus, and hard work. They happen a step at a time, manifested over years, not weeks.” Elbert Hubbar
